Initial Disclosure

The Financial Conduct Authority [FCA] is the independent regulator of financial services. The FCA requires us to provide you with an Initial Disclosure Document. This document provides information about us, the products that we offer, the services we provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About us

NCA Vehicle Management AR Limited is authorised and regulated by the Financial Conduct Authority (FRN 955268). We provide customers with a vehicle finance broker service and suitable vehicle leasing agreements with our financial partners. More information on us can be found on our About us page.

The Services We Provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant, in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information.  You will not receive advice or a recommendation from us but we may ask questions to narrow down the selection of firms offered from which you can more easily make your own choice if you wish.

The Products We Use

As a Financial Conduct Authority regulated credit broker we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other services and products such as service and maintenance packages.

Our Remuneration

We charge a processing fee of £239.99 (incl. VAT) to cover the cost of arranging the agreement with the finance provider, vehicle sourcing, and documentation processing. We may receive a payment or other benefit for introducing you to a finance provider who assists you with your agreement.

The Regulator

NCA Vehicle Management AR Limited is an Appointed Representative of Eurocar Group Limited which is authorised and regulated by the Financial Conduct Authority. Eurocar Group Limited’s FCA reference number is 718823. Eurocar Group Limited is permitted as a business to act as Principal for a network of Appointed Representatives who act as credit brokers for introduction to finance providers, acting on behalf of the lender. In our dealings with Eurocar Group Limited customer data will be shared. You can verify this on the Financial Conduct Authority’s register by visiting the FCA’s website at https:/register.fca.org.uk/ or by contacting them on 0300 500 8082.

Some services that we offer are not regulated by the FCA however the Financial Ombudsman Service has now been extended to handle some complaints under the Consumer Credit Act.

Cancellations

Quotations are provided without obligation and are subject to changes in price from funders, manufacturers, and government charges (VAT, VED etc.). Once a vehicle and price have been agreed and the vehicle order and/or funding documents have been signed a fourteen day cooling offer period will commence. This allows customers the opportunity to review the agreement and/or documents and cancel the agreement without penalty. This cooling off period is not applicable to Limited Companies, Limited Liability Partnerships (LLPs), or Partnerships with more than four partners. Cancellations after this cooling off period are subject to a cancellation fee charged at 5% of the vehicle P11d value.

If You Have a Complaint

If you have a complaint over our service, then you should let us know. Your complaint can be made by telephone or in writing, and it will be dealt with in the shortest possible time.

In the first instance, you should contact the person with whom you have been dealing. In order, to assist us in resolving your complaint you should provide the following information:

  • Your name and contact information
  • Full details of your complaint
  • What you would like us to do to rectify things
  • Copies of any relevant paperwork

We will try to find a resolution as quickly as possible. In the event, that your complaint is not resolved to your satisfaction by the end of business of the following working day, then we will keep you informed of our progress and will provide our final response in writing.

Unresolved disputes may be referred to the conciliation service of the British Vehicle Rental & Leasing Association [BVRLA], of whom we are a leasing broker member. Details should be submitted by e-mail to complaint@bvrla.co.uk

If you do not have access to e-mail details can be sent by post to:

British Vehicle Rental & Leasing Association

River Lodge

Badminton Court

Amersham

HP7 0DD

BVRLA leasing broker

Registered in England & Wales No 13411923 | VAT Number: 824 4951 19

Data Protection Licence No ZB077184; NCA Vehicle Management AR Limited (FRN 955268) is an Approved Representative of Eurocar Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN 718283).

Eurocar Group Limited’s permission allows NCA Vehicle Management AR Limited to act as a credit broker for the introduction to a limited number of lenders. We are a broker and not a lender.

© 2021 NCA Vehicle Management AR Limited. All rights reserved.

Site design by: Awenek

Registered in England & Wales No 13411923 | VAT Number: 824 4951 19

Data Protection Licence No ZB077184; NCA Vehicle Management AR Limited (FRN 955268) is an Approved Representative of Eurocar Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN 718283).

Eurocar Group Limited’s permission allows NCA Vehicle Management AR Limited to act as a credit broker for the introduction to a limited number of lenders. We are a broker and not a lender.

NCA Vehicle Management Limited, Unit 10 Canvin Court, Somerton Business Park, Somerton, Somerset TA11 6SB

© 2021 NCA Vehicle Management Limited. All rights reserved.

Site design by: Awenek